Refund Policy — CoupiQ
Refunds

Refund policy

CoupiQ pays you for vouchers, so money moves a little differently here. This explains exactly what happens at each step — and how we put things right when they go wrong.

Last updated October 2026Effective on launch

01Overview

This Refund Policy explains how money is handled on CoupiQ — what happens when a sale succeeds, when a voucher is rejected, and when a payout doesn't arrive. Because CoupiQ pays you for vouchers (rather than selling you goods), “refunds” work differently from a typical shop.

02Voucher sales are final once paid

When you sell a voucher, you see the exact amount you'll receive before confirming. Once a voucher is verified and paid out, the sale is complete and cannot be reversed — the voucher has been redeemed on our side and the cash has been sent to you. Please review the payout amount carefully before you confirm.

03Rejected or invalid vouchers

  • If a voucher fails verification (wrong code or PIN, already used, expired, or mismatched brand/value), it is rejected and no payout is made.
  • A rejected voucher is not a charge to you — nothing is taken from you; the sale simply doesn't complete.
  • If you believe a rejection was a mistake, email support@coupiq.in with your submission details and we'll review it.

04Failed or delayed payouts

  • If a payout fails because the UPI ID or bank details you provided were incorrect, we'll work with you to correct them and re-send the payment. We can't recover money sent to a valid account you entered by mistake.
  • If a verified payout hasn't arrived within the brand's stated payout time, contact support and we'll trace it.

05Coupons

Coupons reduce the fee on a sale; they have no cash value on their own and are not refundable or transferable. If a coupon was applied to a completed sale, its benefit is already reflected in the amount you were paid.

06Cancelling a submission

You may be able to cancel a submission before it has been verified and paid. Once a voucher is verified and the payout is initiated, it can no longer be cancelled. If you need to cancel a pending submission, contact support as soon as possible.

07Disputes

If something doesn't look right with a payout or a submission, email support@coupiq.in with the details. We aim to respond within 24 hours and will investigate every genuine dispute fairly.

08Fraud

Payouts linked to fraudulent, stolen, or invalid vouchers may be withheld or reversed, and such activity may be reported to the relevant authorities. This policy does not entitle anyone to payment for vouchers they did not rightfully own.

09Changes to this policy

We may update this policy as the service grows. The “last updated” date above shows the current version.

10Contact

For any payout or refund question, reach us at support@coupiq.in.